WHY CAN'T I ACCESS MY PERSONAL ACCOUNT?
To make the purchase, as well as view and track your orders, you need to log into your personal account.
If a page does not enter the private office, we advise you to try using a different web browser, as well as clean your cache and your files Cookies.
Cookie - a small file that is stored on your computer and with which we obtain information about you every time you visit our site.
Please note that if you have items added to the shopping cart or in "Favorites", you need to write down the name / code of goods, since they do not persist after the removal of files cookie.
We recommend that you always use the latest version of the operating system, for example. Windows, OSX, etc.
If you see a message stating that the system does not recognize your email address / password, follow these steps:
Make sure you are using the email address and password that you entered when registering.
If you have forgotten your password, click on the "forgot my password" on the login page and enter your email address. After that, we'll send you an email with a password reminder.
If you are three times an incorrect e-mail address and / or password, your personal account will be blocked for 30 minutes.
If after that you still can not get into My Account, please contact our Customer Service. How can you describe the problem in detail, including screenshots of the error messages you received. Also describe how you tried to solve the problem
WHY AM I NOT RECEIVING MESSAGES AND EMAIL?
After registration and confirmation of the order you will start to get your messages by e-mail, including newsletters, posts the order confirmation and returns, as well as the answers from support service.
There are several reasons why these messages are not delivered to you.
Your program / e-mail server can receive our messages as spam. To solve this problem, add firstname.lastname@example.org contact list / address book program.
Make sure that the address you entered when registering on the website is correct. To do this, simply log in to My Account (if you remember the address that you have used previously). If the address is incorrect, you need to enter all the changes on their own, because we can not do it for you, even at your request.
If this does not solve your problem, contact our Customer Service. Describe in detail the problem. We will do our best to solve it.
HOW DO I UNSUBSCRIBE FROM THE NEWSLETTER?
If you no longer wish to receive our newsletter, you can easily opt out of it in the following ways.
Click on the link in one of our letters.
Sign in My Account, click "Edit" in the "Details" and remove the check mark in the "e-mail"
Please note that after canceling newsletter may take up to 7 days before the changes take effect.
You changed your mind? You can easily subscribe to again: to do this, simply contact our customer service.
HOW TO RECOVER MY PASSWORD?
If you have forgotten your password, nothing to worry about: you can easily go back to his private office.
You can look at the login page in the top right corner of the page. Click on the "Forgot Password?" and enter your e-mail address to which your account is registered.
We'll send a link to create a new password to your registered email address.
HOW CAN I CHANGE MY PASSWORD?
WHAT TO DO IF I HAVE RECEIVED INCORRECT OR DAMAGED GOODS?
We strive to immediately deal with the problems associated with the delivery of faulty or defective goods.
Please contact our Customer Service, and enter your order number and the name and code of erroneous or defective goods. Please be sure to let us know about a problem before you send the goods back, so we can give you back the cost of sending feedback.
Our response may take some time, but we will do everything possible, as soon as possible to solve your problem and send you a replacement product. If you have been sent the wrong goods, we will send the right as soon as possible.
If you think that you received defective items, Please see our terms of return.
THE GOODS RECEIVED IS NOT IN ORDER, WHAT SHOULD I DO?
Goods can be shipped in separate parcels, so please go to your e-mail and check whether you did not receive a message that your goods will arrive separately.
If your order has been sent to different assumptions, the invoice for each parcel will be given precisely those products which are included in this package. Please check the invoices for all your received parcel to make sure you do not miss anything.
If any items are missing, please contact our Customer Service, and enter your order number, name and code of the absent goods. We will solve this problem without delay.
Our response may take some time, but we will do everything possible, as soon as possible to help you.
CAN I CANCEL MY ORDER?
If you choose mail delivery, you can cancel your order within one hour of placing your order.
If you choose any other method of delivery (eg express delivery courier), you will have only 30 minutes to to cancel your order after confirmation.
If you want to cancel your order, click here to log into your personal account. Look at your last order: if next to it there is a button "Cancel / View ', then you still have time to cancel the order by pressing the button. The status will change to "Canceled".
After this time (1 hour for standard delivery and 30 minutes for express delivery) is not possible to cancel the order.
Please note that in case of cancellation successful money is withdrawn from your account, but sometimes your bank or card issuer blocks that amount for up to 10 working days. In this case, you can apply directly to your bank to see if you can access these funds more quickly.
HOW CAN I CHANGE MY ORDER?
We are not able to change any part of your order, delivery method or payment after you confirmed your order.
You may cancel your order within 1 hour with the standard delivery and within 30 minutes at the express delivery: To do this, go into your personal account and click the "cancel" next to the number of your last order. After this time, your order can not be canceled.