HOW CAN I RETURN BACK THE GOODS?
We want to give you the opportunity to return the goods (including purchased on sale), without further ado, so that you can return any item within 30 days from receipt of order.
Would you like to return something? No problems. You can return the item using any e-mail or courier service. Just be sure to return the goods in exactly the same condition in which they came to you.
Since the responsibility for safety rests with the sending to you as long as it does not come to our warehouse, do not forget to send a request confirmation from your postal service. So if your package gets lost in shipment, you will have proof that you sent it.
All we need from you - it's the number of your original order to which this product belongs, as well as your data. Without this information, we can not issue a refund, so make sure to put the completed form on the return in the parcel to return the goods.
If you want to replace the product with a comparable one another color or size, you need to place a new order. Email replace the returned product that you did not fit or do not like, we can not, but we will make refund on receipt of parcels in our warehouse.
Form of return available in the personal account of the buyer.
As a rule, return to our warehouse takes up to 21 business days, depending on the country of residence and your chosen postal service.
Once we receive the returned items in original condition, we will send you an e-mail and will refund the payment in the same way that you used to pay. Usually return parcel processing occurs within 24 hours.
Any returned the amount will automatically be credited to the card you used to place the original order. It normally takes three business days, depending on your bank / card issuer. Also, please note that when returning any product of its value is subtracted off all completely used when placing the order, if no returned goods the total value of the order does not meet the conditions of the discount.
If the item is returned to us in a reasonable state, it is unlikely we will have to return it to you, with the cost of delivery, you will be required to pay on their own.
THE CONDITIONS OF RETURN OF GOODS
It is necessary to make restitution? No problem!
You can return any product and request a refund within 30 days of receipt of the initial order.
If you want to replace the item for another size, color or other items, you will need to place a new order. Email replace the returned product that you did not fit or do not like, we can not, but we will make a refund.
We will refund the cost of purchased goods. This applies to goods bought on sale. Item must be returned in exactly the same condition in which you received it. Goods must have the original packaging. All tags, labels, protective film on the phone screen protective film on the body, protective film on the accessories must be in place. Removal of the protective films are not allowed. Also, please note that when returning any product of its value is subtracted off all completely used when placing the order, if no returned goods the total value of the order does not meet the conditions of the discount.
We can not accept a return if you have damaged the original packaging. Also, we will not accept returns if the tags are removed, the protective film installed applications that differ from the original equipment, the product has a feeling of use. You must return the product is in the form in which you received it. We encourage you not to use the goods received to the moment of his return. Otherwise, we deny you returns.
We will be able to issue refund only when we get your package in our warehouse. This transfer can take up to 21 business days (excluding weekends and holidays).
We can not accept the return of goods, if next to the product name is "+" sign, for reasons of hygiene. However, if the item is in its original packaging untouched, or if the product is defective, return is possible.
We try to take all the returned goods, no matter whether they are packed in original packaging. If the item is returned to us in a reasonable state, it is unlikely we will have to return it to you.
All items are checked manually after return.
Responsibility for the safety of goods is on you till the moment of their return to the warehouse. Please ensure proper packaging of goods, to prevent it from damage during shipment.
We are not responsible for any goods that have been returned to us in error.
Processing return parcel can take up to 24 hours.
Make sure that you use the postal service insures the value of goods that you return, or that you will receive a confirmation of delivery.
Return address: MODNY INT. Gaoxin South 7th Road, Shenzhen, Guangdong, 518057, China.
If you would like to return the money for your goods, but for some reason you can not send it back to us, then a refund will be made for him at our discretion.
IF I RETURN THE MONEY FOR RETURN SHIPPING RETURN?
As a rule, we will refund the cost of goods, but not postage.
It does not apply when your order has been canceled in accordance with the case of error or marriage. However, then you must first contact customer support and report the problem, and only then return the package.
HAVE YOU RECEIVED MY RETURNED GOODS?
Once you have returned the goods will be received and inspected in our warehouse, we will immediately send you a confirmation email. Processing the returned order can take up to 24 hours.
In the unlikely event that you do not receive an email from us within the term defined below, please contact our customer support, and we will respond to you within six hours.
Turning to us, enter the order number, which of the items ordered, you have returned, as well as all the rooms of delivery, received from the mail or courier service.
Our response may take some time, but we will do everything possible, as soon as possible to solve your problem.
WHY I RETURNED THE INCORRECT AMOUNT?
We apologize if the return of your money we made a mistake.
In this case, please contact our customer support, and we will try as quickly as possible to solve this problem.
On the amounts that you have returned, can affect the following:
The cost of delivery, which is compensated only in the event of cancellation in accordance with the rules of remote sales or in the case of delivery of defective goods.
Discounts that have been used at the time of ordering, and which may be null and void at the time of return. Also, please note that when returning any product of its value is subtracted off all completely used when placing the order, if no returned goods the total value of the order does not meet the conditions of the discount.
The difference in the exchange rate of the bank.
WHY IS MY ORDER STATUS AS "RETURNED TO SENDER"?
If the information is available on the link for tracking shows that your package has been returned to the sender, it means that she was sent back to our warehouse.
There may be many reasons. If you choose express delivery, then the case could be that the courier could not find the address, it is no one opened a few times, or could be problems with customs.
If back returned parcels sent untraceable method of delivery, the case can be in your address. We recommend to check the address specified in your personal account. It is also suggested to try to keep within the 30 characters per line when you enter the delivery address, since otherwise the address can not fit on the premise, and the post office will not be able to deliver it.
Unfortunately, the status of "returned to sender" means that the order is sent back to us. We can not send the order again, but we have to get it through the 21 working days, and then we will immediately refund your money for it.
If your order is sent back, you can place a new one as is usually done. In any case be sure to check the data in your personal account and make sure that everything is spelled correctly.
WHAT TO DO IF A REFUND OR REPLACEMENT WAS PERFORMED INCORRECTLY?
We apologize if we made a mistake. If you would like to have an exchange of goods, but instead got a refund, perhaps it was because we were not able to exchange your product to the one you wanted.
In this case, we do a refund to give you the opportunity to purchase other items of your choice.
Please note that at the moment exchange of goods is available only for residents of Poland. For customers from other countries to send a replacement, we can not, in which case it will automatically refund.
If you want to return an item, but instead you exchanged for another, please contact our customer support team, which will try to solve this problem.
WHERE TO FIND THE FORM TO REQUEST A REFUND?
HOW DO I RETURN AN ORDER OR PART OF THE ORDER?
Would you like to return something? No problems!
All we need from you - is the order number, to which this product and your personal data. We will send you the amount spent within 24 hours after receipt of the return on the stock - it can take up to 21 business days. Without this information, we can not issue a refund or replacement. So make sure to put the completed form on the return in the parcel to return the goods. Also make sure that the item is returned in its original condition, without traces of usage and operation, with the presence of all labels, protective films, manuals, packaging, without third-party applications installed. Important! In order for us to acknowledge and accept the return, the goods must not be used, the goods must be returned in their original form.
I RETURNED THE PRODUCT, BUT WHAT IF MY CARD IS EXPIRED/CLOSED/LOST/STOLEN?
Refunds will still be issued to the data of the map, if her account is still open. When a card is lost, stolen or closed, we can still get the money back on it as the account remains active. You can contact your bank or card issuer to learn more about it.
We can not issue a refund on the other card, even at your request - an automatic process.
If after ten business days after your return, you will not see the return you money on your account, please contact us.
You will have to send back to us at the warehouse at the address below. Since the responsibility for safety rests with the sending to you as long as it does not come to our warehouse, do not forget to send a request confirmation from your postal service.
Address to return: MODNY INT. GROUP Gaoxin South 7th Road, Shenzhen, Guangdong, 518057, China